Privacy Policy

Lutrom Engineering Ltd (Registered in England and Wales · Company No. 13538846) is the data controller for personal information collected through our website and in the course of our engineering services in the United Kingdom.

Registered office and correspondence address: Unit 28 Winnington Business Park, Winnington Avenue, Northwich, CW8 4DL.

For any privacy-related enquiry please contact us at enquiries@lutrom.co.uk or by post to the address above.

We typically collect the following categories of personal information:

• Contact information you provide via our enquiry form, by email or by phone — name, business name (where relevant), email address, phone number and the content of your enquiry.
• Site and technical information collected automatically when you visit the website — including your IP address, browser type, approximate location (derived from your IP), pages visited and referrer. See our Cookie Policy for more detail.
• Business-relationship information collected during quoting, invoicing, service delivery and support — including site addresses, asset registers, engineering records and correspondence with your team.

We do not knowingly collect any special-category personal data (such as health or biometric data) through the website. Please do not send us special-category information via our enquiry form.

Under UK GDPR we rely on the following lawful bases:

• Contract or steps prior to entering a contract — to respond to enquiries, produce quotes, deliver services, invoice and manage the working relationship.
• Legitimate interests — to run and improve our website, maintain security, communicate with existing customers about our services, and keep basic records of correspondence.
• Consent — for optional cookies and analytics where required (see our Cookie Policy). You can withdraw consent at any time.
• Legal obligation — where we are required by law to retain records (for example, statutory financial records).

We do not sell personal information. We share information only with parties who help us run our business, and only to the extent necessary. Typical categories include:

• Our website hosting, email and cloud-storage providers.
• Our analytics and messaging providers used on the website — currently Google Analytics 4 and Crisp Chat (see our Cookie Policy).
• Our accountants and professional advisers.
• Sub-contractors and specialist partners engaged as part of delivering a specific service, where their involvement is necessary for the work.
• Regulators, courts and law-enforcement bodies where required by law or in support of legal claims.

Where a provider processes personal data outside the United Kingdom or the European Economic Area, we take reasonable steps to ensure that transfer safeguards required by UK GDPR are in place (for example, Standard Contractual Clauses or an adequacy decision).

We keep personal information only for as long as is reasonably necessary for the purpose we collected it for, and to meet legal, accounting and reporting requirements. Enquiries that do not result in a working relationship are typically deleted within a reasonable period after last contact. Records related to delivered work are retained for as long as we are legally required to keep them (typically at least six years for accounting purposes).

Under UK GDPR you have the following rights in respect of your personal information:

• The right to be informed about how we use your information.
• The right of access to a copy of the information we hold about you.
• The right to rectification of inaccurate information.
• The right to erasure (also known as the ‘right to be forgotten’) in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to data portability in certain circumstances.
• The right to object to processing based on legitimate interests, and to direct marketing at any time.
• The right to withdraw consent, where consent is the lawful basis.

To exercise any of these rights please email us at enquiries@lutrom.co.uk. We will respond within the time frame required by law.

If you are not satisfied with how we have handled your personal information you have the right to complain to the Information Commissioner's Office (ICO) — see ico.org.uk. We would appreciate the opportunity to address your concerns directly first.

We take reasonable technical and organisational measures to protect the personal information we hold, including access controls, encrypted transmission of website traffic (HTTPS) and staff awareness. No system is completely secure, and we cannot guarantee the security of information transmitted over the internet.

We may update this Privacy Policy from time to time to reflect changes to our services, the law or our operations. The “Last updated” date at the top of this page indicates when the policy was last revised.

For any question about this Privacy Policy or how we handle personal information please contact:

Lutrom Engineering Ltd
Unit 28 Winnington Business Park, Winnington Avenue, Northwich, CW8 4DL
enquiries@lutrom.co.uk
+44 7599 474730